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Reinforcing my deep belief that little things matter, especially when it comes to words – Jeff Mowatt’s handy little guidebook, Influence with Ease, points out some really doable ideas to both help you influence others (positively, of course) and communicate better both at home ..

One bad egg can spoil the bunch. And it’s not just eggs, is it! One colleague on a rampage, one employee stuck in a rut, one subordinate contaminating the minds of others – sadly, it happens all too frequently. And it matters – a lot! To create quality practice  ..